Call Desk
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Never lose another job because you missed a call.
Call Desk answers missed and after-hours calls, collects customer details, summarizes the request, and turns conversations into organized leads inside your dashboard.
With an AI receptionist, missed calls become organized leads. Always improving with every conversation.
Incoming call
(631) 555-1844
New WorkReceipt Lead
UrgentJohn Smith
Pool pump issue · Hampton Bays
Callback: After 3 PM
Photo link: Permission given
Like a real front office
Your callers get a real conversation — not a voicemail.
Call Desk answers in a natural voice, asks the right questions one at a time, and writes everything down — the way a great receptionist would. This is the kind of front-office experience your customers get, without hiring anyone.
Illustrative footage. Call Desk is an AI voice assistant — it answers the phone and hands you the lead.
How it works
From missed call to organized lead
- 1
A call comes in while you're busy
You're on a job, driving, or it's after hours. Instead of going to voicemail, the call is answered.
- 2
The AI answers and collects details
It greets the caller like a warm, professional front desk — and if asked, says honestly that it's an automated assistant — then asks the right questions one at a time to capture the request.
- 3
WorkReceipt creates a lead
The conversation becomes an organized lead with the customer's info, urgency, best callback time, a summary, and the full transcript.
- 4
You review and convert
Open the lead in your dashboard and turn it into a job, estimate, report, or follow-up — nothing slips through the cracks.
What it collects
Every detail you need to follow up
The receptionist asks one question at a time and captures the full picture of the job — so your callback is quick and informed.
- Customer name
- Best callback phone number
- Service address or town
- What they need help with
- Urgency (normal, urgent, or emergency)
- Best time to call back
- Permission to text a photo/video upload link
- Any extra notes from the conversation
- A clean summary plus the full transcript
Why owners use it
Stop losing jobs to missed calls
- Answers missed calls when you can't pick up
- Handles after-hours, weekend, and busy-day calls
- Collects the customer and job details that matter
- Creates organized leads right in your dashboard
- Saves the call summary and full transcript
- Sends photo/video upload links with the customer's permission
- Notifies you as soon as a new lead comes in
- Reduces forgotten voicemails and messy callback notes
- Helps solo owners look like they have a front office
- Turns missed calls into booked jobs
- Keeps every customer request organized in one place
Owner-controlled
Built to improve with every conversation.
After a call, you can rate how the receptionist did and add a rule in plain English. Those rules shape how it handles the next call — the questions it asks, what it flags as urgent, and what it should never say. You're the one teaching it, so it gets sharper for the way your business works.
Your feedback improves your receptionist settings for your business.
Example rules owners add
- HVAC: always ask whether the vents are blowing warm or cold air.
- Never give the customer a price — the owner reviews and quotes.
- Anything described as an active leak gets marked urgent.
- Pool: ask whether the pump is running, humming, or completely off.
- Mobile mechanic: always collect the vehicle year, make, and model.
- Landscaping: ask the property size so the owner can quote accurately.
Example lead summary
What lands in your dashboard
John Smith
Pool pump issue · Hampton Bays
- Phone
- (631) 555-1844
- Preferred callback
- After 3 PM
- Address
- 22 Oak Lane, Hampton Bays
- Photo/video link
- Permission given
Summary
Customer says the pool pump is humming and water is barely circulating. Customer shut the system off to avoid damage. Located in Hampton Bays. Wants a callback after 3 PM. Gave permission for a photo/video upload link.
The real math
A front office costs a lot more than answering the phone.
Hiring someone to catch every call is expensive — and they still clock out at 5. Call Desk gives you that professional front-office feel for a fraction of the cost, around the clock, with no office space to pay for.
A full-time receptionist
$3,000+/mo
and that's before everything else it takes to employ someone:
- Payroll taxes on top of the wages
- Health insurance and benefits
- Paid time off, sick days, and holidays
- Office space, desk, phone, and computer
- Hiring, training, and turnover when they leave
- Only answers during business hours
Call Desk
$99/mo to start
a professional front office, without the overhead:
- Answers 24/7 — nights, weekends, and busy days
- No payroll taxes, benefits, or insurance
- No office space, desk, or equipment
- Sounds professional on every single call
- Never calls in sick or quits on you
- Turns missed calls into organized leads
Sound like a business with a full front office — without paying for one.
Pricing
Simple plans that pay for themselves
One booked job usually covers the month. Pick a plan that fits your call volume — upgrade or downgrade anytime.
Switch to annual to save
Starter
Best for solo owners
200 call minutes/mo
$0.35/min after that
- 200 AI call minutes/month
- Extra minutes $0.35/min
- Missed + after-hours answering
- Leads in your dashboard
Growth
Best for busy small businesses
500 call minutes/mo
$0.30/min after that
- 500 AI call minutes/month
- Extra minutes $0.30/min
- Everything in Starter
- Business rules + call feedback
Pro
Best for teams and high call volume
1,200 call minutes/mo
$0.25/min after that
- 1,200 AI call minutes/month
- Extra minutes $0.25/min
- Everything in Growth
- Priority setup
Enterprise
Multi-location + high volume
Custom minutes
- Custom minutes
- Multi-location setup
- Dedicated onboarding
- Contact sales
Questions
Frequently asked
Does this replace a human receptionist?
It handles the calls you'd otherwise miss — when you're on a job, after hours, or slammed. It captures the details and hands you an organized lead so you can follow up. It's built to make sure no call goes unanswered, not to replace the personal touch you bring to your customers.
Can it give customers prices?
No. The receptionist never quotes prices or guarantees arrival times. It collects the job details and tells the caller that you'll review the request and follow up. You stay in control of every quote.
Can it book appointments?
It captures the request, urgency, and preferred callback time as a lead, so you can confirm and schedule on your terms. It won't lock in a commitment you didn't approve.
Can it text customers?
With the caller's permission, it can send a link so they can upload a photo or video of the problem. That permission is captured on the call and saved with the lead.
Do I have to change my phone number?
No. You keep your existing business number. During setup we help you route missed and after-hours calls to your Call Desk — your customers keep calling the number they already know.
Does it improve over time?
Yes — through you. Rate a call and add a rule, and your receptionist follows it going forward. It gets sharper for your business because you're shaping it, not because it's quietly learning from private calls.
Ready to stop losing jobs to missed calls?
Missed calls become organized leads. Always improving with every conversation.
Get started
Activate Call Desk
Tell us about your business and how you want calls handled. We'll review your details and help configure your call flow.