When a job gets questioned, this is what you show.
A dispute is a documentation problem. Whoever has the paper trail wins the argument — and most service pros show up with none.
Free to start — no credit card required
What is a job dispute packet?
A dispute packet is a compiled record — photos, timestamps, the customer's own sign-off, and a written summary — assembled to answer a chargeback, a bad-faith complaint, or a “the work wasn't done right” claim with evidence instead of an argument.
Sound familiar?
The problem with going without it
Chargebacks are decided on paperwork, not fairness
Card networks side with whoever produces documentation. “I know I did the work” isn't documentation.
Customers forget what they agreed to
A verbal “looks good” at the end of a job means nothing three weeks later when they're disputing the charge.
Assembling evidence after the fact is a scramble
Digging through old texts and photos to build a case only happens once a dispute is already filed, under a deadline, with no guarantee it's complete.
WorkReceipt fixes it
Here's how customer sign-off & dispute protection works
Sign-off happens on the spot
The customer accepts the completed work right on the report page, timestamped and IP-logged, before you've even left.
Every report gets a Proof Score
A 0–100 score showing how well-documented a job is — photos, notes, sign-off present — so you know before a dispute happens whether you're covered.
AI drafts the dispute packet for you
When a chargeback or complaint does land, one click compiles the photos, timeline, and summary into a document formatted for a payment processor or small-claims filing.
What it looks like
Sample sign-off record
- Job
- Roof Leak Repair
- Proof Score
- 92 / 100
- Customer sign-off
- Accepted, 3:18 PM, IP-logged
- Dispute packet
- Generated in 1 click
This is a sample. Your Proof Score reflects the actual documentation on each of your jobs.
Built for your trade
See how customer sign-off & dispute protection fits your business
Keep exploring
Related features
Guides
Customer Sign-Off and Digital Signatures for Service Work: Your Strongest Dispute Defense
Customer sign-off captures the moment a client approves completed work in writing. Here's why a digital signature is your strongest defense against disputes and how to collect one.
How to Win a Manufacturer Warranty Claim With Documentation
Winning a manufacturer warranty claim comes down to documentation: the serial number, the failure date, and proof the unit was maintained. Here's exactly what they require.
How to Win a Chargeback Dispute Without a Lawyer
A chargeback feels like an ambush — your bank account takes the hit before you even know what happened. But documented job reports are your single best defense: timestamped photos and a customer-signed summary are exactly what payment processors look for when deciding who wins.
Stop Losing Invoice Disputes: What Every Tech Needs to Document
A customer who disputes your invoice isn't always acting in bad faith — sometimes they genuinely don't understand what they paid for. The fix is documentation that explains the work in terms a non-expert can understand, created before you leave the job.
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Ready to try customer sign-off & dispute protection?
Get sign-off on your next job before you leave.
Questions? support@workreceipt.app
Questions
Customer Sign-Off & Dispute Protection: frequently asked questions
How does a customer actually sign off?
On the public report page, the customer taps to accept the completed work. The acceptance is timestamped and IP-logged, and shows on the job going forward — no separate app or signature pad.
What is the Proof Score?
A 0–100 score generated for every report based on how complete its documentation is — photos, work-performed detail, and customer sign-off. It's a fast way to see, before anything is disputed, which of your jobs are well-covered and which aren't.
What's in a dispute packet?
A compiled document with the job's photos, timeline, AI-written summary of the work, and the customer's sign-off record — formatted to hand to a payment processor or use in a chargeback response.
Do I need a paid plan for this?
Sign-off and the Proof Score are free on every plan. The AI-drafted Dispute Summary and the full compiled Dispute Packet require the Pro plan ($59/month) or Business.