What should a job completion report include?
Short answer
A good job completion report states who the work was for, when and where it happened, what was wrong, exactly what you did, what parts or materials you used, any recommendations for follow-up, and before-and-after photos. Keep it plain and specific so the customer can understand it in under a minute.
The seven parts
- Customer name and job location
- Date of service (and arrival and finish time if it matters)
- The problem or request, in the customer's words
- What you did, step by step, in plain language
- Parts and materials used
- Recommendations: what to watch, what to schedule next
- Before-and-after photos, labeled
Keep it readable
Write for the homeowner or manager, not for another tradesperson. Say "replaced the worn belt that was causing the squeal" rather than listing part codes only. If a technical detail matters, add it after the plain explanation.
Do not leave out the next step
A recommendation section turns a completed job into the next one. If you noticed a worn component or an upcoming maintenance need, write it down, because it shows you were thorough and gives the customer a reason to call you again.
Related questions
Should I include the price in the completion report?
It depends on your workflow. Many businesses keep the report about the work and send the invoice separately; others attach the total. If you send them separately, send the report first so the customer sees the work before the cost.
Is a completion report the same as an invoice?
No. A completion report documents the work that was done. An invoice asks for payment. They work best together: the report supports the invoice.
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Last reviewed 2026-10-20. This is general information for service businesses, not legal, tax, or financial advice.