What is the best way to send before-and-after photos to a customer?
Short answer
Take matching before-and-after photos from the same angle, label them, and send them together in one place, ideally a single link the customer can open on their phone, instead of a stack of text attachments. Add one or two sentences saying what changed, so the photos are explained instead of just shown.
Taking photos that work
- Shoot the before before you touch anything
- Stand in the same spot for the after
- Good light matters more than a good camera
- Include one wider shot so the location is clear
Sending them
Texting ten photos individually gets messy, loses order, and can be compressed or lost. One link with the photos in sequence, plus a short summary, is easier for the customer to open and for you to point back to later.
Related questions
Does the customer need to download an app?
Not with a link-based report. With WorkReceipt the customer opens a link in their normal phone browser with no account or app. Whatever tool you use, check that your customer will not have to install anything.
Should I send photos before the invoice?
Yes. Seeing the finished work first sets context for the bill, which reduces questions.
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Last reviewed 2026-10-20. This is general information for service businesses, not legal, tax, or financial advice.